Your Cart
Begin your crochet journey with our expert kits!
Begin your crochet journey with our expert kits!

Billing Terms & Conditions

By making a purchase on our website, you agree to the following Billing Terms & Conditions. Please read these terms carefully before placing an order.


Payment

We accept the following payment methods:

  • Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.

By providing your payment information, you authorize us to charge the specified amount for your order.

  • We reserve the right to refuse any order for any reason.
  • We are not responsible for any errors or discrepancies in pricing or product descriptions.

Order Confirmation

Upon successful completion of your order:

  • You will receive an order confirmation email with details of the purchased items and shipping information.
  • Please review the confirmation email carefully and contact us immediately at [email protected] if you notice any discrepancies.

Shipping

We strive to process and ship orders promptly.

  • Shipping times vary depending on the destination and shipping method selected at checkout.
  • While we aim to provide accurate shipping estimates, these are not guaranteed delivery dates.

Refusal of Order

We reserve the right to refuse or cancel any order at our sole discretion.

  • In the event of order refusal or cancellation, we will notify you promptly and issue a full refund if payment has been made.

Cancellation

  1. Before Shipment:
    • You may request to cancel your order before it has been shipped by contacting [email protected].
    • We will make every effort to accommodate your request, but cancellations cannot be guaranteed if the order has been processed.
  2. After Shipment:
    • If the order has already shipped, cancellation is still possible, but you will be responsible for shipping costs and any applicable restocking fees.
    • Please refer to our Returns and Refunds Policy for more information.

Product Availability

Product availability is subject to change without notice.

  • If a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a refund for the unavailable item.

Order Processing

Orders are typically processed within 1-3 business days, excluding shipping time.

  • Processing times may vary during peak periods or due to unforeseen circumstances.

Returns and Refunds

For detailed information on returning products and requesting refunds, please refer to our Returns and Refunds Policy.

  • Eligible returns are processed promptly upon receipt of the returned item(s).

Chargebacks

If a chargeback is initiated by the cardholder:

  • We reserve the right to dispute the chargeback and provide evidence of the transaction.
  • You agree to cooperate with us during the chargeback process. Providing false information during a chargeback investigation may result in legal consequences.

Liability

We are not liable for:

  • Direct, indirect, incidental, consequential, or punitive damages arising from the use or misuse of our products, services, or website.
  • Our liability is limited to the amount paid for the specific product or service giving rise to the claim.

Modification of Terms

We reserve the right to modify these Billing Terms & Conditions at any time without prior notice.

  • Changes take effect immediately upon posting on our website.
  • Continued use of our website or services constitutes acceptance of the modified terms.

Termination

We reserve the right to terminate or suspend your access to our website or services if we believe you have violated these Billing Terms & Conditions or applicable laws.


Entire Agreement

These Billing Terms & Conditions constitute the entire agreement between you and Zinomu regarding billing and payment for our products and services. They supersede any prior agreements or understandings, written or oral.


Contact Us

If you have any questions, concerns, or feedback regarding these Billing Terms & Conditions, please contact us:

We are here to assist you with any inquiries promptly.