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Begin your crochet journey with our expert kits!
Begin your crochet journey with our expert kits!

Return & Refund Policy

At Zinomu, your satisfaction is our priority. If you are not satisfied with your purchase, we offer a clear and transparent return and refund process outlined below.


Return Policy

You may initiate a return within 18 days from the date of delivery if:

  1. The item is unused, in its original condition, and in the original packaging.
  2. The item meets one of the following criteria:
    • Defective or Damaged Items: If your item arrives defective or damaged, contact us immediately to arrange a return or exchange.
    • Incorrect Items: If you receive an incorrect item, contact us immediately to arrange a return or exchange.
    • Unsatisfied with the Product: If you are not satisfied with the product, contact us within 18 days to arrange a return.

To initiate a return, email our customer support team at [email protected]. We will guide you through the process and provide detailed instructions.

Important Notes:

  • Shipping fees are non-refundable.
  • Return shipping fees are the responsibility of the customer.

Refund Policy

Once the returned item is received and verified to meet the return criteria:

  • We will process your refund within 5-7 business days.
  • Refunds will be issued to your original payment method.
  • The refund amount will exclude any shipping fees and may be subject to applicable taxes.

Exchanges

We currently do not offer direct exchanges for returned items.

  • If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.

Note: Shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.


Business Days

Our business days are Monday through Sunday, excluding US holidays.


Contact Us

For questions or assistance with returns or refunds, contact our customer support team:

We aim to respond to inquiries within 24-48 hours and provide the necessary support to ensure a satisfactory resolution.


This Return & Refund Policy is designed to make your shopping experience with Zinomu as smooth and worry-free as possible.