At Zinomu, we understand that plans can change, and you may need to cancel your order. To provide a seamless experience, we’ve outlined our cancellation policy below.
Cancelling an Order Before It Ships
If you wish to cancel an order before it has been shipped:
- Contact our customer service team as soon as possible at [email protected].
- We will make every effort to process your cancellation promptly.
- Note: Cancellation requests made outside of business hours will be addressed on the next business day.
Cancelling an Order After It Ships
Once your order has shipped:
- Unfortunately, we are unable to cancel it.
- To cancel, you must initiate the return process by contacting us at [email protected].
- Shipping fees and return shipping costs may apply, in accordance with our Return Policy.
Cancelling a Pre-Order
To cancel a pre-order:
- Contact our customer service team at [email protected].
- We will do our best to accommodate your request.
- If the item has already shipped, the pre-order will be subject to our Return Policy for a refund.
Cancellation of a Subscription
To cancel a subscription:
- Log in to your account and follow the cancellation instructions provided.
- If you face any issues or have questions, contact us at [email protected] for assistance.
Business Days
Our business days are Monday through Sunday, excluding public holidays.
- Please consider this when submitting cancellation requests, as response times may vary on non-business days.
Contact Us
For any questions or assistance regarding cancellations, please contact us:
- Email: [email protected]
Our team is here to help and will respond to your inquiry as soon as possible.
This cancellation policy is designed to provide clarity and ensure a smooth experience with Zinomu.